Privacy Policy

Last updated:

1. Data Controller

The organisation responsible for personal information collected via this website is:

Xluzarinyxep
9 Kaipiho Lane, Albany, Auckland 0632, New Zealand
Phone: +64 9 222 3359
Email: clients@xluzarinyxep.world

2. Information We Collect

Personal Data You Provide

When you use our contact form, we collect:

  • Your name
  • Your email address
  • The content of your message
  • Your consent to data processing

Automatically Collected Data

When you visit our website, we may automatically collect limited technical information such as:

  • IP address (anonymised where possible)
  • Browser type and version
  • Operating system
  • Referring URLs
  • Pages visited and time spent on each page
  • Date and time of access

3. How We Use Your Information

We use personal information for the following purposes:

  • To respond to your enquiries submitted through our contact form
  • To operate, secure, and maintain the website
  • To improve content and user experience (for example, by understanding which pages are most useful)
  • To meet legal or regulatory obligations where applicable

4. How We Store and Retain Information

We keep personal information only for as long as reasonably necessary for the purposes described above:

  • Contact form submissions: up to 12 months after your inquiry has been resolved
  • Cookie consent preferences (stored in your browser): up to 12 months

After the retention period, your data will be securely deleted or anonymised.

5. Your Rights

Under New Zealand privacy law, you generally have the right to:

  • Request access to personal information we hold about you
  • Request correction of personal information if you believe it is inaccurate

To make a request, contact us at clients@xluzarinyxep.world. We may need to verify your identity before responding.

6. Data Security

We take reasonable steps to protect personal information against loss, unauthorised access, misuse, interference, modification, or disclosure. Measures may include:

  • HTTPS encryption for all data transmitted between your browser and our website
  • Secure storage of personal data with access controls
  • Regular review of our data protection practices
  • Limitation of data access to authorised personnel only

7. Third-Party Services

We may use third-party service providers to help operate the website (for example, hosting and content delivery). If we use third parties that process personal information on our behalf, we take reasonable steps to ensure they handle information appropriately.

8. International Data Transfers

Our service providers may store or process information in New Zealand or other countries. Where information is disclosed overseas, we take reasonable steps to ensure it is protected in a way that is comparable to New Zealand privacy requirements.

9. Children's Privacy

Our website is not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us so we can take appropriate steps.

10. Right to Lodge a Complaint

If you have a concern about privacy, please contact us first so we can try to resolve it. You can also complain to the Office of the Privacy Commissioner (New Zealand).

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Xluzarinyxep
9 Kaipiho Lane, Albany, Auckland 0632, New Zealand
Email: clients@xluzarinyxep.world
Phone: +64 9 222 3359